Shipping and Customs Duty
A handling fee may be incurred on all orders
The shipping process will be initiated upon approval from the credit company or upon received the payment in our bank account.
Delivery delays may occur because of reasons related to the shipping company and/or customs control and/or other reasons that are not under the control of the store management. The store management will not be held accountable for delayed delivery of the ordered item(s) for such reasons.We cannot be held responsible for disruption or delay to shipping times caused by industrial disputes or action outside our direct control. If such disruption occurs you will be offered delivery via an alternative delivery or fulfilment company or a partial or full refund.
Your order may be subject to delay or be opened and searched by local customs authorities when entering the destination country. Please note we are unable to provide specific advice on customs duties or tariffs.
Delivery of goods is made by two main methods: the first is shipment by Registered Postal Airmail (with tracking), in which case the ordered item(s) will be delivered at the nearest post office to the customers shipping address, the second is shipment by courier (Fedex, UPS, DHL etc.) in which case the ordered item(s) will be delivered directly at the customers shipping address.
Shipping costs may vary depending on the weight of the ordered item(s) and the shipping destination and are automatically calculated during checkout.
An email update with tracking information for the shipment will be sent to the customer once available. The tracking information will also be available to the customer by logging into his account on the web store.
Some of the products offered on the web store are custom made and/or hand crafted and need to be fabricated after the customer has placed the order. While we do our best to provide the customer with the ordered item(s) as quickly as possible and most orders are shipped within 2-3 business days after payment is confirmed, orders may require up to 21 business days for processing (up to 60 business days for WaterWay, Molchanov products and Elios wetsuits) and up to 28 additional business days for delivery.
Depending on the customer location, the ordered item(s) may be delivered directly at the customers address or arrive at the customers local post office for the customer to pick up, a notice will normally be left at the customers address, notifying the customer of the arrival of his/her parcel. Please note; international parcels are normally kept at the local post office for a time period of approx. 10 days after which they are sent back to the sender, involving return fees for the original sender. It is the customers responsibility to track his/her shipment using the tracking information supplied by the store management and the collection of the shipment from the customers local post office. Any orders that are returned to the web store due to failure to collect the order from the customers local post office for any reason will involve additional return and re-shipping fees and the customer will not be entitled to a full or a partial refund.
It is the customers responsibility to supply the store management with correct and accurate shipping address and details when checking out with an order. Any orders that are returned to the web store due to incorrect shipping address or single/multiple failed delivery attempts for any other reason will involve additional return and re-shipping fees and the customer will not be entitled to a full or a partial refund.