Returns, Cancellation, Repairs & Refunds
The store management reserves the right to cancel any order in case of a fundamental communication problem or any other technical issue which interfered with the proper process of purchase, in which case and email update will be sent to the customer.
The products listed on the website are not sold on trial basis and are not interchangeable.
Due to the nature of the products listed on the web store, cancellation and full refund of an order can only be made within the initial 24 hours after the order was placed. Cancellation of an order will not be possible after this time frame and the customer will not be entitled to a full or a partial refund.
The customer will not be entitled to a full or a partial refund in any case of misuse and consequent damage to any item(s) ordered from the web store.
The customer will not be entitled to a full or partial refund in any case of tailor made product if the mistake regarding measurements is coming from the customer.
Claims for wrong item, shipping damage, non-functionality or manufacturing defects must be made by the customer within seven days of receipt. The claim must include a detailed description of the issue with the item(s) together with clear photographs of the item(s) portraying the described damage or defect. Manufacturer / shipping damage warranty does not apply to hard fin boxes and they will not be replaced in case of damage during shipping.
The customer is responsible for ensuring safe delivery and delivery costs of any returned item.In case that the customer requires a change / repair for any item (change of foot pocket size, strap adjustments etc.) It is the customers responsibility to ensure safe delivery and round-trip delivery costs for the item(s) returned for repair. Furthermore, it is the customers responsibility to mark the returned item(s) as "returned for repair" with his or her local post / courier service. The customer will be charged for any additional taxes and fees resulting from improperly marking a shipment of an item returned for repair/replacement as such.